Terms and Conditions of Purchase
These Terms and Conditions of Purchase are also available in Spanish. The English version is provided for convenience; in the event of any discrepancy, the Spanish version shall prevail.
Last updated: November 9, 2026
We want you to enjoy your experience at the studio from the moment you reserve your spot. To help everything run smoothly, please read the following terms and conditions before making a reservation.
This policy is divided into three parts: general rules (which apply to all reservations), one-time workshops, and practice passes. The specific terms for each pass supplement these general conditions and are detailed in the corresponding section below and on the relevant pass information page.
General Rules
1. Reservations and Registration
- Spots are assigned on a first-come, first-served basis and are subject to availability.
- Your reservation is confirmed once the required payment has been made.
- Space is limited to ensure a personal and welcoming experience.
- You will receive a reservation confirmation with all the details of your workshop or pass, including the date, time, location, and any practical information you may need.
- To stay up to date on new workshops, dates, and announcements, follow us on Instagram [@lodo.ceramic.studio] or leave us your email address to join our mailing list.
2. Payments and Pricing
Prices for each workshop and practice pass are listed on their respective pages and include all applicable taxes.
Reservations can be made directly through our website or in person at the studio, subject to availability.
Online payments are processed using the payment methods available on our website. If you prefer to reserve your spot in person, you can also pay directly at the studio using the payment methods we have available.
Once your payment has been confirmed, your spot is reserved.
3. Cancellations or Changes by the Studio
In exceptional circumstances, we may need to reschedule or cancel a workshop or session due to organizational reasons, circumstances beyond our control, or failure to meet the minimum number of participants.
If this happens, we will contact you as soon as possible. In the event of a cancellation, you can choose between:
- Full refund: A refund of all amounts paid.
- Rescheduling: Transferring your reservation to another session of the same workshop, subject to your agreement and availability.
If the proposed new date doesn’t work for you, you can choose to receive a full refund.
If a workshop is canceled, you will never lose the amount paid for your reservation.
For workshops that require a minimum number of participants, this requirement will be clearly stated in the activity description.
For practice passes, any sessions the studio is unable to provide will always be rescheduled or the pass validity period will be extended, as applicable under the specific pass terms.
One-Time Workshops
4. Cancellations by Participants
If you are unable to attend a workshop, you can request to cancel your reservation in writing by emailing info@lodoceramicstudio.com.
Voluntary cancellations are subject to the following conditions, depending on how far in advance we receive your request:
- 14 days or more before the workshop: Full refund of the amount paid.
- Between 7 and 13 days before the workshop: 50% refund of the amount paid.
- Less than 7 days before the workshop: No refunds will be issued.
The date and time your cancellation email is received will be used to determine the applicable cancellation period.
These conditions apply to voluntary cancellations and are without prejudice to any statutory right of withdrawal or other consumer rights you may be entitled to under applicable law.
5. Rescheduling and Transferring Reservations
If you are unable to attend on your reserved date, you can request to reschedule, provided you give us at least 7 days’ notice.
- Rescheduling is subject to availability in other workshops.
- Each reservation can be rescheduled only once.
- Any change must be confirmed by the studio.
- If no alternative dates are available, the standard cancellation policy will apply.
- You can also request to transfer your spot to another person by notifying us in advance and providing their name and contact information.
Rescheduling requests made less than 7 days before the workshop cannot be guaranteed and will be considered based on availability.
6. No-Shows and Late Arrivals
If you are unable to attend a workshop and haven’t notified us in advance, your reservation will be considered used, and no refund or date change will be offered, without prejudice to any rights you may have under applicable law.
We recommend arriving 5–10 minutes before the workshop begins so we can start on time.
If you arrive late, we will do our best to help you join the activity without disrupting the session. However, we cannot guarantee that any missed time can be made up.
7. Terms and Conditions for Practice Passes
The following terms and conditions govern how the studio’s practice passes work. The specific features of each pass, including the number and length of sessions, validity period, included materials, and price, will be detailed on its corresponding information page.
7.1. General Features
Each pass entitles the holder to participate in the number of sessions stated in its description, subject to the terms and features specified on the corresponding pass page.
7.2. Specific Terms for the Nerikomi · Guided Practice Pass
The following terms apply specifically to the Nerikomi · Guided Practice Pass.
7.2.1. What’s Included
The 4-session pass entitles the holder to attend four guided sessions, each lasting 2.5 hours, at the regular weekly time slot selected during registration and as part of a small group.
The days and times, maximum group size, amount of included clay, and firing conditions are listed on the pass information page.
Each participant can develop their own projects at their own pace, with technical guidance and support throughout the sessions.
7.2.2. Validity Period
The pass is valid for 45 days from the date of the first session.
We ask that you schedule your first session within 30 calendar days of purchasing the pass.
If you haven’t started using your pass within that period, its 45-day validity period will automatically begin on the 30th calendar day after the purchase date.
Once the pass has started, all four sessions must be completed within its validity period, except where extensions are provided for under this policy.
7.2.3. Extensions
If the studio closes for a public holiday or any other reason that affects a scheduled session, the pass validity period will be extended accordingly.
Any sessions the studio is unable to provide will always be made up, so participants never lose a session.
7.2.4. Absences and Schedule Changes
If you are unable to attend a session, you can request to make it up in another group, provided you give us at least 24 hours’ notice.
Make-up sessions are subject to availability in other groups and must take place within the pass validity period.
Occasional changes to your group or time slot may also be requested, subject to availability and prior confirmation by the studio.
If you don’t provide the required notice, the session will be considered completed and cannot be made up.
If you have given the required notice but we are unable to find an available make-up session within the pass validity period, please contact us so we can discuss a solution.
Any sessions that cannot take place due to circumstances attributable to the studio will always be made up or the pass validity period will be extended accordingly.
7.2.5. Right of Withdrawal and Refunds
If you purchase the pass online, you may exercise your statutory right of withdrawal within 14 calendar days of the purchase date, where applicable under current consumer protection laws.
If you haven’t attended any sessions, you will receive a full refund of the amount paid.
If you have expressly requested to begin using the pass during the withdrawal period and have attended one or more sessions, the corresponding proportional amount for the services already provided may be deducted from your refund, in accordance with applicable legal requirements.
Where required by law, separate express consent will be obtained for services to begin before the withdrawal period ends, along with acknowledgment that the right of withdrawal may be lost once the service has been fully performed.
Once the statutory withdrawal period has passed, unused sessions are non-refundable, except when the reason is attributable to the studio or another legal right to a refund applies.
These conditions are without prejudice to any consumer rights you may be entitled to under applicable law.
7.2.6. Transfer of Ownership
The pass is fully transferable to another person, provided it has not yet been used.
To transfer the pass, you must notify us in advance and provide the new holder’s name and contact information.
Once the transfer has been completed, the original holder will no longer be entitled to use the pass.
7.2.7. Clay, Firing, and Piece Pickup
The clay included in the pass does not accumulate from one session to another and is non-refundable if unused.
Additional clay is charged at the current price listed on our website and at the studio, with firing included.
Finished pieces are usually ready for pickup 3–4 weeks after your last session. We will notify you when they are ready, and they must be picked up within 1 month of the notification date.
The studio has limited storage space, so it’s important to collect your pieces within the stated timeframe. If you anticipate being unable to do so, please contact us so we can try to find a solution.
Once the pickup period has passed, we will contact you to remind you that your pieces are still waiting to be collected and, whenever possible, arrange a solution. Due to limited storage space, the studio cannot guarantee that pieces can be stored indefinitely.
Firing is an artisanal process that involves certain risks, including cracking, warping, and breakage. The studio takes the utmost care when handling and firing your pieces, but cannot guarantee the outcome of every piece due to the nature of the process itself. This does not exclude the studio’s liability in cases where it is legally responsible.
7.2.8. Renewal Pricing and Introductory Rate
Anyone who purchases their first Nerikomi pass before February 1, 2027, may retain the introductory rate of €90 per pass, provided they maintain an active enrollment and renew their passes without interruption.
To retain this rate, the next pass must be purchased before the current pass expires or within the following 7 calendar days.
If this period passes without a renewal, the right to the introductory rate will be lost, and the current price at that time will apply.
We will send you a renewal link one week before your pass expires so you can continue practicing without interruption.
8. Contact
If you have any questions about a reservation, need to update your information, or would like to ask us anything before signing up, we’d be happy to help.
You can reach us at:
info@lodoceramicstudio.com
The website owner’s information is available in our Legal Notice. You can find out how we handle your personal information in our Privacy Policy and Cookie Policy.
When making a reservation, you will be able to review and accept these terms and conditions before completing the payment process.
We look forward to seeing you at the studio! ♡